A Conversational AI is a solution finding mechanism through technological support by text messages or voice messages. The purpose or benefit of such AI solutions or answers is that there is no human deployment required. It is normally a process or action by a Robo or a Virtual Digital Assistant. In a conversation AI, it is possible to converse in multiple languages and the Robo or Digital assistant will reply to multiple questions related to an object, device, or a service. Earlier Robots were used to carry out single shot answers or actions such as fixing wheel cups of a car multiple times or printing tickets at kiosks etc. Today, Artificial Intelligence (AI) had grown enough to make digital assistants answer multiple questions and do multi-tasking.
What is a Chatbot? What are the uses of Chatbots?
A chatbot is a computer program or application that helps humans to find answers and targets in a way similar to human support. Chatbots are finding their place in multiple areas at an increased pace and growth rate. It serves in the areas such as telephone replying to highly skillful jobs at industrial manufacturing units. It not only answers the existing issues but learns things for future applications.
Uses of Chatbots:
Chatbots are getting applied in most of the daily life areas. Commercial applications are more relevant in this case.
- Response Assistant: The human-like conversations of a telephone operator are very much possible these days with Chatbots. It understands different languages and its slang to reply specifically. Chatbot software is updated every day according to the updated requirements of enquiring people.
- Physical Jobs: Switching on and switching off lamps, air conditioners, and other electrical, electronic appliances are done with ease by these virtual and electronic assistants these days very beautifully
- Shopping: These digital assistants help buy items online and offline after clearing all queries and knowing the taste and requirements of the buyer. It also helps in booking an item or reserving service for its customer without complaints or taking off. The main beauty of the service is that it never loses its temper answers properly always. Moreover, it’s 24×7 and no kind of off days or hours are there.
- Industrial Applications: Responsive Robots and digital assistants are part of the manufacturing industry. Most of the car manufacturing units are automated with AI-supported Chatbots and robots.
- Health Care Industry: Robots and Digital assistants are assisting even surgeons and operation theatre these days. Complicated surgeries are performed with perfection and no error due to AI intervention in the surgery ward. Also, tablets and capsules are made without human touch by Robots and Digital assistants. It increases productivity and hygiene factors.
- Business Groups: Digital assistants like WhatsApp applications and other social media groups help grow small and medium businesses. It also answers to basic questions of customers and keeps everyone posted about new development on a real-time basis.
- Marketing Tools: Most of the social media platforms are AI-supported programs that do the smarter way of marketing a product or service. It helps find typical customers and typical products ad services of specific geographical areas, gender, age group, taste preference, etc. The filtering and making combination of these parameters are so easy with chatbots and Artificial Intelligence supported Digital Assistants.
- Hospitality Industry: The maximum number of chatbot users are in the segment of tourism and hospitality industry. The digital assistant helps to find apt hotels to transport mode to airliner to the hotel to food etc. Almost everything is online now – from booking, managing, canceling of tickets and hotel reservations, etc.
Problems of Chatbots and Conversational AI
The main problem of chatbot and conversation AI observed so far is the Human Touch. Even though the mechanism is getting upgraded every hour to render a refined result, the discrimination factor may not suit a sensitive user.
Another problem with Digital assistants could be disturbing responses and repetitive answers. Due to the absence of human or emotional factors, not always the answer and response may be soothing to the beneficiary.
Not understanding the real meaning of the word command given could be funny and sometimes destructive. For example, giving a query of ‘Calculation of Leaves’ by an employee may be answered with ‘syntax error’ or irrelevant answer which may read – ‘No Leaf or plant found’. So, situation wise understanding of phrases might be a task for Chatbots and Digital Assistants.
What is Conversational AI